Legal questions players in Makassar and beyond ask us
Use the 'Forgot password' link on the login page to request a reset code. We send it to your registered email address. If you can't access that email, contact our support team with proof of identity, and we'll verify your account and help you regain access.
You can request a full data export or deletion through our support channels. We'll remove your personal details within 30 days, though we retain anonymised transaction records where local law requires it for financial compliance.
Withdrawals are verified within 24 hours. Our fraud team confirms your identity and account standing before releasing funds. Once approved, the money reaches your DANA, OVO, GoPay or QRIS wallet within the timeframe your payment provider specifies—usually under a minute.
Alert our support team immediately via live chat or email. Change your password right away, and we'll review your account logs to identify any unauthorised transactions. We'll reverse confirmed fraudulent transfers and work with your payment provider if needed.
No. Your data is never sold or shared for marketing purposes. We share information only with payment processors and security partners who help us process deposits and detect fraud, all under strict confidentiality.
Each player is limited to one active account per identity. We verify new registrations to prevent duplicate accounts. If you need a fresh account, close your existing one through support first and wait seven days before registering again.
Your account and transaction records are stored on secure servers in data centres that comply with local data protection laws. Access is restricted to authorised staff and automated security systems. Regular backups protect against loss.
